Returns & Exchanges

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How can I return a product I purchased?

- Email us at with your name, order number, and reason for return.

- A representative will respond and provide you with a prepaid USPS return label to return your item(s).

- Returned packages must include the original packing slip to ensure processing.

- We are not liable for any returned packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

What is your return policy? How many days do I have to return a product?

- PRÉVAL offers free returns on all packages.

- Items must be sent back within 14 days of the original delivery date.

Returned merchandise must meet the below requirements in order to be accepted for a refund:

- All items must be in original condition with original tags attached.

- Items must be unworn and unwashed.

- Items must be free of stains, makeup, deodorant, or wear.

- All merchandise that has been worn, used, altered or damaged will not be accepted.

How long does it take for a refund to be issued?

Returned merchandise will be processed within approximately 7-10 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment.  

How do I exchange an item I purchased online?

We are happy to facilitate exchanges for online purchases. To request an exchange, please email us at Returned merchandise must meet the conditions and guidelines listed in our Return Policy above in order to be accepted for an exchange. Please note exchanges are subject to merchandise availability.

Still have questions?